Privacy Policy — How 7edbd Handles Your Data

7edbd collects personal information from players through several channels: directly when you register an account or contact our support team, automatically as you interact with the platform, and from third-party payment processors when you make deposits or withdrawals. The categories of information we collect are described in detail below.

1.1 Registration & Identity Information

When you create a 7edbd account, we collect the following information as part of the registration process:

• Full legal name as it appears on your National Identity Card (NID)
• Date of birth (used to verify you are 18 years of age or older)
• Residential address in Bangladesh (district, upazila, and full postal address)
• Mobile phone number registered to your bKash, Nagad, or Rocket account
• A username and password of your choosing
• Email address, if provided at registration

1.2 Identity Verification (KYC) Documents

As part of our account verification process, 7edbd may request copies of the following documents before processing your first withdrawal or if triggered by an internal review:

• A scan or photograph of your National Identity Card (NID) issued by the Bangladesh Election Commission
• A recent bank statement, utility bill, or official letter confirming your residential address
• A screenshot or transaction record confirming that the mobile wallet (bKash, Nagad, Rocket, or Upay) used for deposits is registered in your name
• A selfie photograph held alongside your NID, if the verification team determines this is necessary

All identity documents submitted to 7edbd are stored in encrypted form, accessible only to authorised staff responsible for conducting KYC reviews. Documents are not shared with third parties except as described in Section 3 of this Policy.

1.3 Financial & Transaction Information

When you make a deposit or withdrawal on 7edbd, we receive transaction reference data from your payment provider (bKash, Nagad, Rocket, Upay, or your bank). This includes transaction reference numbers, timestamps, transfer amounts in Bangladeshi Taka (৳), and the mobile wallet number or bank account used. 7edbd does not store your full bKash PIN, Nagad PIN, or bank login credentials at any point — these are processed entirely within your mobile financial service provider's own secure environment.

1.4 Usage & Technical Information

When you use the 7edbd platform, we automatically collect certain technical information about your device and session. This includes:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on each section of the platform
• Game sessions accessed, stake amounts, and bet history (associated with your account record)
• Session duration and login timestamps

This technical data is used primarily for platform security, fraud detection, responsible gaming monitoring, and improving the overall player experience on 7edbd.

1.5 Communications Data

If you contact the 7edbd support team via email at [email protected], we retain a record of that correspondence, including your name, contact details, and the content of your message. This data is used to respond to your enquiry, maintain a service history, and improve our customer support processes.

7edbd uses the personal information we collect for the following specific purposes. We process your data only where we have a lawful basis to do so, which may be the performance of your player contract with us, compliance with a legal obligation, or our legitimate interests in operating a secure and responsible gaming platform.

7edbd does not use your personal data for automated profiling that produces legally significant decisions about you without human review. Responsible gaming alerts triggered by your activity patterns are reviewed by a member of our player protection team before any account-level action is taken.

7edbd does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, 7edbd shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or your bank. The information shared is limited to what is required to initiate or confirm the transfer. Each payment provider operates under its own privacy policy, and 7edbd encourages you to review those policies for information on how your financial data is handled within their systems.

3.2 Game Technology Providers

The casino games and sports betting markets on 7edbd are powered by third-party technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token or anonymised game session identifier to authenticate your game session. They do not receive your full identity information, payment details, or contact data unless a specific support investigation requires it.

3.3 Legal and Regulatory Authorities

7edbd may disclose your personal information to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or to protect the rights and safety of 7edbd players and staff.

3.4 Service Providers

7edbd uses a small number of trusted third-party service providers to assist with platform operations, including cloud infrastructure hosting and email delivery services. These providers process personal data only on our instruction and are contractually prohibited from using your data for their own purposes.

7edbd uses cookies and similar browser-based technologies to make the platform function correctly, keep you logged in during a session, and understand how players use the site so that we can continue to improve it. The following categories of cookies are used on the 7edbd platform:

4.1 Strictly Necessary Cookies

These cookies are essential for the 7edbd platform to operate. They manage your login session, maintain your account state across pages, and protect against cross-site request forgery (CSRF) attacks. You cannot opt out of strictly necessary cookies while using the platform, as they are required for core functionality.

4.2 Performance & Analytics Cookies

7edbd uses internal analytics tools to collect aggregated, anonymised data about how players navigate the platform — for example, which game categories are most visited or where users encounter errors. This helps our development team prioritise improvements. Individual-level behavioural data collected for analytics purposes is not linked back to your identity.

4.3 Security & Fraud Prevention Cookies

Certain cookies and device fingerprinting techniques are used as part of 7edbd's fraud detection and account security systems. These technologies help identify suspicious login attempts, detect the use of automated tools on the platform, and flag potentially compromised accounts for review.

4.4 Managing Your Cookie Preferences

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before cookies are set. Note that disabling cookies beyond the strictly necessary category may affect the functionality of certain platform features. Consult your browser's help documentation for guidance on managing cookie settings.

7edbd retains your personal data for as long as your account remains active and for a defined period following account closure, in accordance with our legal and operational obligations. The key retention periods applicable to different categories of data are summarised below.

• Account and identity data — retained for the duration of your active account and for a minimum of five years following permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction and financial records — retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC documents — retained for five years following account closure or the completion of the KYC review, whichever is later.
• Customer support correspondence — retained for three years from the date of the most recent interaction, or longer if related to an unresolved dispute or regulatory matter.
• Technical and usage logs — retained for up to 24 months for security and fraud investigation purposes, after which they are aggregated or deleted.

Following the expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

All personal data held by 7edbd is stored on servers protected by industry-standard physical and logical access controls. Access to personal data is restricted to authorised 7edbd staff and contractors on a strictly need-to-know basis.

As a registered player on 7edbd, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered username and mobile number for identification purposes.

• Right of Access: You have the right to request a copy of the personal data that 7edbd holds about you. We will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any of the personal data 7edbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your registered mobile number and address can also be updated by contacting support directly.
• Right to Erasure: You may request the deletion of your personal data. Note that this right is subject to our legal obligation to retain certain records (for example, financial transaction records and KYC documents) for the minimum periods specified in Section 5. We will inform you if any part of a deletion request cannot be fulfilled due to a legal retention obligation.
• Right to Restrict Processing: In certain circumstances, you may ask 7edbd to restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on 7edbd's legitimate interests, including for direct marketing purposes. Objections to marketing can be submitted at any time and will be actioned within 48 hours.
• Right to Data Portability: Where technically feasible, you may request that 7edbd provide a copy of your personal data in a structured, machine-readable format that you can transfer to another service provider.

7edbd takes the security of your personal information seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, or destruction.

• Transport Encryption: All data transmitted between your browser or mobile device and the 7edbd platform is encrypted using 256-bit SSL/TLS protocols. The padlock icon displayed in your browser confirms that your connection is secure.
• Database Encryption: Personal data and financial records stored in 7edbd's databases are encrypted at rest using industry-standard encryption algorithms. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within 7edbd's systems is restricted to authorised personnel only, based on role-based access controls. Staff with access to sensitive player data are subject to confidentiality obligations and regular security training.
• Fraud Monitoring: 7edbd operates continuous automated monitoring for suspicious account activity, unusual login patterns, and potential account takeover attempts. Accounts flagged by these systems are escalated to the security team for human review.
• Secure Password Storage: Player account passwords are stored using one-way cryptographic hashing. 7edbd staff cannot view your password in plain text and will never ask you to share your password via any communication channel.
• Incident Response: In the event of a data breach that poses a risk to your rights and interests, 7edbd will notify affected players and relevant authorities promptly in accordance with applicable obligations. Notifications will be sent to your registered mobile number and email address.

While 7edbd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your 7edbd account, to never share your login credentials with anyone, and to contact our support team immediately if you suspect any unauthorised activity on your account.

7edbd reviews this Privacy Policy periodically and updates it whenever there are material changes to how we collect or use personal data, when new services or features are introduced that affect data processing, or when required by changes in applicable law or regulatory guidance.

When significant changes are made to this Privacy Policy, 7edbd will notify registered players by sending a message to their registered mobile number or email address and by displaying a prominent notice on the 7edbd platform for a period of at least 14 days following the update. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 7edbd platform following the notification of a Privacy Policy update constitutes your acknowledgement of the revised Policy. If you have questions or concerns about a change to this Policy, or if you would like to exercise any of your rights in connection with a specific change, please contact our support team at [email protected] before continuing to use the platform.